Telecommunications solutions for local authorities
  • Telecommunication solutions for local authorities

    Tailored network and communication solutions bring massive savings

    Grouping of local authorities 25 employees, numerous sites Cologne, Germany
    • Supporting change

      State-level reforms have put increasing pressure on local governments to achieve ever more ambitious results. The Landschaftsverband, the regional association of local governments in Rheinland, Germany, thus needed a profound reorganization of its structure.

    • Centralizing the phone system for remote sites

      With numerous remote sites, all differently equipped, the first goal was to unify the communications network. This required moving to a comprehensive IP telephony, with multi-purpose terminals, that integrated both pre-existing business applications as well as applications that allowed mobile staff to connect remotely.

    • Lightening workloads

      Thanks to a completely transformed system, employees now carry out their tasks with better results, answering the many calls and directing citizens to the right departments with impeccable quality. In parallel, their decision making in handling a wide range of requests has become faster.

  • In the end, we were persuaded by an extremely coherent design that provided a substantial return on investment and at the same time supported a powerful change strategy.

    Michael Kemper, IT Department Director, Landschaftsverband Regional Association

Your solution: the OpenTouch® Suite for SMBs

The 3 key points:
Simplified call management
Enhanced efficiency
Usage savings and rapid return on investment

A communication system which adapts to the specific needs of your local government

  • OXO Connect
    OXO Connect

    Your integrated, modular, ultra high-performance communications server with automatic switchboard.

  • Premium DeskPhones
    Premium DeskPhones

    User-friendly, multpurpose terminals with integrated IP functions.

  • LAN Infrastructure
    LAN Infrastructure

    Gigabit Ethernet switches that are simple to deploy, configure, and manage

  • Wi-Fi Access Points
    Wi-Fi Access Points

    Low cost, enterprise-grade access point for small business

  • 8018 DeskPhone
    8018 DeskPhone

    Deskphones are cost-effective entry level IP, TDM and SIP phones with a business grade design.

  • DECT handsets
    DECT handsets

    Wireless handsets to facilitate all your internal mobile communications.

Supplementary, certified applications offered by our partners

Solutions developed by our partners and certified by Alcatel-Lucent supplement the offer for local authorities. These are specifically designed to address the needs of handicapped users.

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