The auto repair shop
  • The auto repair shop

    When communication management becomes a business driver

    Auto repair shop 10 - 49
    • Making yourself available

      A car repair garage is in constant contact with the outside world. The staff continually needs to answer calls from customers and suppliers, and exchange with each other by phone. This all must be done quickly, as the reputation of the auto repair shop depends largely on its responsiveness.

    • Passing calls to the right person

      The company wanted a communication system that was able to route incoming calls efficiently to the receptionist, the workshop or the parts department. Handling these calls had become essential even outside of opening hours.

    • Meeting the specific needs of each job

      The shop required every team member, be they mechanic, office staff or salesperson, to be reachable both on-site and off. In return, it was incumbent on the car repair company to provide staff with equipment suited to the job: robust, wireless, and even wired telephones for the workshop, for example.

  • The telephone can be a constraint when you have lots of unfiltered incoming calls all the time... whereas an appropriate telephony solution, like ours, can save precious time for mechanics and bodywork technicians who already have lots on their plate.

    A word from Alcatel-Lucent Enterprise

Your solution: the OpenTouch® Suite for SMBs

The 3 key points:
Mobility support functions
Optimized customer service
Reduced costs

Stay connected everywhere using the best means possible

Keep in touch

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