Telecommunications solutions for manufacturing
  • Telecommunications solutions for manufacturing and online retailing

    A dynamic telecommunications platform for a fast-growing company

    Cereal retailer 50 Passau, Germany
    • Optimizing communications for the “start-up of the year”

      Significant business growth only happens if it’s supported by a fully operational communication platform. Such a platform is at the heart of MyMuesli’s business. It enables consumers from five countries to order muesli online based on their choice of 80 organic ingredients.

    • Cutting edge customer service

      The company’s “mass personalization” concept has led them to gain thousands of customers. They also remain very attached to conventional telephone-based interaction, which customers find reassuring. All the same, intelligent, data-compatible telephone technology needed to be adopted.

    • Non-stop calls... at peak times

      Supporting the retailer’s growth required supporting mobility and staff autonomy. This involved optimizing incoming call processing to increase administrative staff productivity, as well as by enabling the production unit to optimize stock management.

  • Alcatel-Lucent Enterprise provides us with large-enterprise features: Hold loops, fax, and teleconferencing. This new system is a very professional calling card for us.

    Mark Wittrock, co-founder, MyMuesli

Your solution: the OpenTouch® Suite for SMBs

The 3 key points:
“Made to measure” service
Optimized call management
Scalable network
  • OXO Connect
    OXO Connect

    Your integrated, flexible communication server, tailored to your size and your business.

  • Premium DeskPhones
    Premium DeskPhones

    Your user-friendly multipurpose terminals with integrated IP functions.

  • 8242 DECT handsets
    DECT handsets

    To facilitate all your internal mobile communications.

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