Small and medium-sized businesses (SMBs) are looking to modernize their communications environments by adopting IP voice and unified communications and collaboration (UC&C).These organizations recognize the need to improve productivity, foster employee collaboration, and increase efficiency by replacing outdated legacy telephony solutions.
We spoke to Amy Lind, research manager for IDC’s UC&C research program, to understand the value of hybrid and collaboration solutions for SMBs.
- Why SMBs are investing in IP voice and UC&C solutions.
- How SMBs are embracing cloud-based solutions.
- How UC&C can help SMBs reach their business goals.