Telephony solutions for hotels
  • Telephony solutions for hotels

    Differentiate yourself and offer every customer a personalized experience

    Hospitality & restaurants 50 - 499
    • Orchestrating all communications

      Calls between a hotel and outside the business usually involve reservations, but also include dealings with suppliers ranging from caterers to laundry services. Inside the hotel, guests make calls for things like room service, and staff make calls between themselves.

    • Responding to all requests... quickly and accurately

      To handle this volume and variety of calls, the new network had to be high performance and support day-to-day operations with practical features. An automatic reception service in four languages, as well as intelligent routing of calls to a fixed phone or wireless DECT handset sharply improved the hotel’s responsiveness and, through that, customer satisfaction. All in all, these changes have helped optimize the hotel’s occupancy rates.

    • Exceeding expectations

      It is now essential for hotels to differentiate themselves by offering a personalized service. Meanwhile, new technology creates new sources of revenue and enhances profitability. There are many examples: integrated payment applications, check-in/check-out applications, on-demand content on TV screens, etc. This enables the business to devote itself more to customers while building their loyalty. 

  • The change of system seems to have caused a chain reaction… Calls are better handled, requests better dealt with, customers are much more satisfied and the hotel’s image has benefited greatly from this.

    A word from Alcatel-Lucent Enterprise

Your solution: the OpenTouch® Suite for SMBs

The 3 key points:
Customer loyalty
Enhanced services

Optimize your productivity with a dedicated system for the hospitality sector

  • OmniPCX™ Office RCE
    OmniPCX™ Office RCE

    Your integrated, modular communications server with ultra-high performance at high call volumes, with automatic switchboard and integrated hotel application.

  • Premium DeskPhones
    Premium DeskPhones

    User-friendly, multipurpose terminals with integrated IP functions.

  • 8018 DeskPhone
    8018 DeskPhone

    Entry-level fixed-line telephones offering IP telephony for your essential calls

  • DECT handsets
    DECT handsets

    Wireless handsets to facilitate all your internal mobile communications.

  • OmniSwitch 6450
    Network Infrastructure

    An ideal switch for your voice and data communications ideal for your multi-site networks.

  • IP Desktop Softphone
    IP Desktop Softphone

    A multimedia, fully integrated telephony application providing voice communications on mobile employee devices.

Certified applications offered by our partners and supplementary to the solution OpenTouch™ Suite for SMB

AlwinPro Hotel Care and AlwinPro Anna4, solutions developed by Aurenz

An application for direct customer billing for calls made from guest rooms.

> Find out more


Meteor, solution developed by Imagine Soft

A complete administration application for all hotel services: Manage rooms, reservations, triple-play offers, etc.

> Find out more


OPERA, solution developed by Micros-Fidelio:

A modular suite of all-in-one programs for hotel management systems and basic centralized systems

> Find out more


TigerHotel iCharge CUB Pro, a solution developed by Tiger TMS

The indispensable tool for managers to control their accounting and staff management

> Find out more


GTHOSP, a modular solution developed by GT2F

A complete application for managing and billing telephone calls, allocating a line with a direct number, and managing pre-payment mode with cutoff on credit expiration.

> Find out more about GTHOSP