Telephony solutions for insurance companies
  • The insurance company

    Unifying communication resources is a strength for the business

    Insurer 60 4 sites in Catalonia, Spain
    • Retaining new customers

      Customer relations are at the heart of the insurance business, so a highly reliable communications platform is essential. Grup Sisquella wanted to offer quality customer service to ensure satisfaction among its policyholders, both recent and long-standing.

    • Centralized, optimized communications

      To remain competitive, Grup Sisquella needed a complete call management solution, as well as collaboration tools that enabled account managers to better work with their clients. Moreover, the staff needed access to the same features, whether they were in one of the four offices or on the road.

    • High quality of service

      Choosing the ideal telephony system allowed Grup Sisquella to win on all counts. Costs were reduced: costs of cabling, maintenance, usage -- are all lower. Plus, call management was simplified, thanks to a single number and improved security. Ultimately, the new solution strengthened customer relations.

  • Savings of 40% are not actually what we noticed most. Our new platform has enabled us to optimize operations and raise our customer satisfaction level… in short, to jumpstart our productivity.

    Jesús Calderón, IT department manager, Grup Sisquella

Your solution: the OpenTouch® Suite for SMBs

The 3 key points:
Efficient modernization
Excellent customer relations
Major savings

A complete, scalable unified communications system that meets all your specific needs.

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