Telecommunications solutions for car dealerships
  • Telecommunications solutions for car dealerships

    Increasing sales through improved quality of service

    Car dealership 10 – 49
    • Centralizing communications…

      Car dealership staff are always on the move between the showroom, parts counter and body shop. Plus, sales staff are regularly off site. So how can a dealership better handle constant calls and ensure that the right person can be reached at the right time?

    • ... For smarter redirection

      Being multi-brand, the dealership needed to be able to differentiate among requirements. This required an automatic switchboard, with a single number for staff and some pretty smart routing to direct calls from customers and suppliers to the appropriate department.

    • Integrating practical features

      Call transfer and conference calling have optimized the workshop’s responsiveness -- by allowing staff to bring an insurance agent into a conversation, for example. And practical functions such as inquiry call and call by name have enabled sales staff to check if parts are in stock, even in the middle of a test drive.

  • Everyone in the dealership considered the telephone a constraint. There were just too many pointless calls when workshop staff were unavailable. So we provided a complete call management solution, well suited to a mobile workforce.

    A word from Alcatel-Lucent Enterprise

Your solution: the OpenTouch® Suite for SMBs

The 3 key points:
Optimized availability and customer handling
Enhanced collaboration
Reduced costs

A unique system to handle all types of calls with reliability and simplicity

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